| General
Below
are the answers to the most frequent technical questions regarding the
game Mia's Math Adventure (Just in Time!). If you cannot find a
solution to your problem here, please use our online support form.
Q: How can I determine what version of the game I have?
A:
The version number of your game is printed on each disk, just left of
the Copyright information on the edge. The version number starts with a
letter "V" and is followed by 2 or 3 digits separated by dots.
Example: V 1.0.1.
Q: How can we play Disk 2?
A:
The second disk is really the second half of your Mia game. When your
child will have completed the first disk, the game will prompt you to
insert disk 2 in order to resume the adventure. As requested, insert
disk 2 and click on the Go button displayed on your screen.
Q: How can we save our progress in the game?
A: You can access the save menu by pressing the F3
key on your keyboard. In the save menu screen, all you need to do is
click in one of the available game slots. The next time you play, the
introduction menu will be changed and you will be able to load back
your saved game(s).
Q: When
starting a new game, we see "Script Error" where we would normally pick
a character (nut, button, skateboard, mushroom). The game used to work
fine before. What can we do? A: Try to delete (or just rename) the "MiaMathSaved" folder which is located in the current user's "Documents" folder. By "current user", we mean the account under which you log into your computer when playing the game.
If the account name is "Frank", then the "MiaMathSaved" folder to delete is located inside "C:\Documents and Settings\Frank\My Documents" or, on Macintosh, user "Users/Frank/Documents".
Macintosh Specific
Q: I get an error message when trying to install the game under the new Mac OS X 10.4 (Tiger). What can I do?
A: If you have the new Mac OS X 10.4 (Tiger) operating system, you may see an error message saying:
"Not all files have copied properly" or "The program has not been installed"...
If it is the case, you will need to download the updated version of the
installation program from the Web page at this address:
http://www.kutoka.com/_en/support_TIGER.html
Just click on the above link to get there.
Windows Specific
Q: The sound is distorted. What could be wrong?
A: Quicktime 4 does not work well with some sound cards when using the DirectSound output setting. To resolve this problem, we recommend that you download the latest version of the free QuickTime player at this address:
http://www.apple.com/quicktime/download/
If you do not have access to the Internet, follow this procedure:
1. Click on Control Panel in the Start menu.
The Control Panel window is displayed on your screen. By default with Windows XP, the items inside the window will be shown by "Categories". If that is the case, click on Switch to Classic View in the upper left corner of the window. With the other versions of Windows, you are already in classic view by default.
2. Double-click on the QuickTime icon inside the Control Panel window.
A new window named QuickTime Settings appears on your screen.
3. Click on the black triangle just right of About QuickTime to scroll down the list of settings. Click on Sound Out in the list of settings.
4. Select WaveOut as the Playback Device instead of DirectSound.
Note: If you have more than one WaveOut options, select the one named Windows Preferred Device.
5. Close the QuickTime Settings window by clicking on the X button in the upper right corner of the window.
The new settings are not saved. You can start your Mia game the usual way.
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Windows Specific (continued)
Q:
A message tells me "This Application cannot run." when I insert Disk 1
in my CD-ROM drive. I cannot install the game on my Windows XP
computer. What can I do?
A: Follow these steps to work around this issue:
1. Click on My Computer in the Start menu.
The My Computer window appears on the screen.
2. With the right mouse button, click on the Mia CD-ROM in the CD-ROM drive icon.
A context menu appears on the screen.
3. Click on Open in the menu.
The contents of the Mia disk appears on your screen.
4. With the right mouse button, click on the Install icon (the icon of Mia the mouse).
A context menu appears on the screen.
5. Click on Properties in the menu.
A properties window appears on your screen.
6. Click on the Compatibility tab inside the window.
7. Check the box named "Run this program in compatibility mode for: " and select Windows 2000 or Windows 98 in the list just below.
8. Click on the OK button to save the modification.
The properties window closes. You can now re-insert the disk in your CD-ROM drive to start the installation program.
Q:
I installed the game successfully, however as soon as I try to launch
the game by clicking on the "Play" button or on the game shortcut, I
get an error message. What's wrong?
A: With
certain new Windows XP computers, the game may not be able to switch to
256 color mode on its own. Follow this procedure to resolve this:
1. Click on My Computer in the Start menu.
The My Computer window comes up on your screen.
2. Double-click on the local hard disk (C:).
The contents of the disk appears on your screen.
3. Double-click on the MiaMath folder.
The contents of the folder appears on your screen.
4. Click on the MiaMath icon with the right-mouse button. (the icon shows Mia the mouse).
A context menu shows up on your screen.
5. Click on Properties in the menu.
A properties window appears on the screen.
6. Click on the Compatibility tab in the window.
7. Check the box labelled "Run in 256 color mode" in the Display Properties.
8. Click the OK button to save the new settings.
The properties window closes. You can now start the game the usual way. |
