| General
Below are the answers to the most frequent technical questions regarding the game Mia's Language Adventure (The Kidnap Kaper). If you cannot find a solution to your problem here, please use our online support form.
Q: How can I determine what version of the game I have?
A: The version number of your game is printed on each disk, just left of the Copyright information on the edge. The version number starts with a letter "V" and is followed by 2 or 3 digits separated by dots.
Example: V 1.0.1.
Q: How can we play Disk 2?
A: The second disk is really the second half of your Mia game. When your child will have completed the first disk, the game will prompt you to insert disk 2 in order to resume the adventure. As requested, insert disk 2 and click on the Go button displayed on your screen.
Q: How can we save our progress in the game?
A: You can access the save menu by pressing the F3 key on your keyboard. In the save menu screen, all you need to do is click in one of the available game slots. The next time you play, the introduction menu will be changed and you will be able to load back your saved game(s).
Q : Is it possible to play the game without needing to have the disks in the CD-ROM drive?
A: Yes. It is possible to perform a full installation of the game if there is at least 1,4 GB of free space on your computer hard disk. Here is how you can do it if you have already installed the game normally :
1. Insert the Mia Disk 1 in your CD-ROM drive.
A window appears on your screen.
2. Press the u key on your keyboard while holding down the Shift key.
A confirmation message is displayed inside the window.
3. Click on the Yes button.
The files are deleted from your hard disk. We must now reinstall it in full.
4. Re-insert the Mia Disk 1 in your computer.
A window appears on your screen.
5. Click on the Options button.
The contents of the window changes. You see a button labelled Partial Install and another one Full Install.
6. Click on the button Full Install.
The installation begins. Midway though the installation process, you will be asked to insert Disk 2. After that, you will be able to play the game without the needing the disks.
Macintosh Specific
Q: I get an error message when trying to install the game under the new Mac OS X 10.4 (Tiger). What can I do?
A: If you have the new Mac OS X 10.4 (Tiger) operating system, you may see an error message saying:
"Not all files have copied properly" or "The program has not been installed"...
If it is the case, you will need to download the updated version of the installation program from the Web page at this address:
http://www.kutoka.com/_en/support_TIGER.html
Just click on the above link to get there.
Q: Is the game compatible with Mac OS 9?
A: No. The game was designed for the new Mac OS X platform only.
Windows Specific
Q: There is no manual for the game in the retail box I purchased. Are there instructions for the game?
A: Yes. During the installation of the game, an electronic manual was copied on the hard disk of your computer. To use it, follow these steps:
1. Click on the Start button.
The Start menu appears on your screen.
2. Move the mouse cursor on All programs (or simply Programs with Windows 98, ME and 2000).
A sub-menu appears on your screen.
3. Locate the Kutoka folder. In it, click on the "Instructions Manual" item.
The manual opens inside a Web browser.
Q: A message tells me "This Application cannot run." when I insert Disk 1 in my CD-ROM drive. I cannot install the game on my Windows XP computer. What can I do?
A: Follow these steps to work around this issue:
1. Click on My Computer in the Start menu.
The My Computer window appears on the screen.
2. With the right mouse button, click on the Mia CD-ROM in the CD-ROM drive icon.
A context menu appears on the screen.
3. Click on Open in the menu.
The contents of the Mia disk appears on your screen.
4. With the right mouse button, click on the Install icon (the icon of Mia the mouse).
A context menu appears on the screen.
5. Click on Properties in the menu.
A properties window appears on your screen.
6. Click on the Compatibility tab inside the window.
7. Check the box named "Run this program in compatibility mode for: " and select Windows 2000 or Windows 98 in the list just below.
8. Click on the OK button to save the modification.
The properties window closes. You can now re-insert the disk in your CD-ROM drive to start the installation program.
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Windows Specific (continued)
Q: The game installed correctly, but nothing happens or I get an error message when I try to launch the game. What could be the problem?
A: Microsoft DirectX 8.1 or above needs to be installed in order to play the game. This is only necessary for Windows 98, ME and 2000, which come with older versions of DirectX (6 or 7). If the game refuses to start, it means that the compatibility check fails at some level.
At the end of the installation, the installer program prompts the user to install DirectX 8.1 if it is not already installed on your computer. It is possible that the version of DirectX was not detected properly during the installation. To make sure that DirectX is properly installed, you can manually start the DirectX installation program this way:
1. Insert Disk 1 in your CD-ROM Drive.
A window offering you to Play or Quit comes up on the screen.
2. Click the Quit button to close the window.
The window closes.
3. Click on My Computer in the Start menu.
The My Computer window opens up.
4. Right-click on the CD-ROM drive in the My Computer window.
A context menu appears on your screen.
5. Click on Open in the context menu.
The contents of disk 1 is displayed in the My Computer window.
6. Double-click the DirectX folder to open it.
The contents of the folder is displayed.
7. Double-click the DX81Redist executable file.
A little window named WinZip Self-Extrator comes up.
8. Click the Unzip button.
The files are unzipped to the location specified (usually C:\Windows\Temp or C:\WINNT\Temp)
9. Navigate to the Temp folder in My Computer after the unzipping.
10. Double-click the file dxsetup.exe inside the folder DX81Redist.
The DirectX 8.1 installation program launches.
Q: DirectX 8.1 or above is properly installed on my computer and the game refuses to launch. What could be the problem?
A: It is possible that your sound and/or video is not compatible with DirectX 8.1. Try to activate DirectX 7 compatbility mode this way:
1. Insert the Mia Disk 1 in yout computer.
The CD-ROM startup window appears on the screen.
2. Click on the Options button in the window.
3. Check the DirectX Safe-Mode option by clicking on the empty circle.
This activates DirectX 7 compatibility. You will not need to repeat these steps in the future.
4. Click on the Play button.
The game starts. If the game still doesn't launch properly, send us an e-mail message at service@kutoka.com.
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